Return Policy

Ionoiq Return Policy

At Ionoiq, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Returns

You may return eligible items within 30 days of delivery for a refund or exchange.

To qualify for a return:

The item must be unused and in its original condition.
The item must be returned in its original packaging.
Proof of purchase is required.
Non-Returnable Items

The following items cannot be returned:

Personalized or custom-made products
Digital products or downloads
Gift cards
Final sale or clearance items
Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery. We will work quickly to provide a replacement or refund at no additional cost.

Return Shipping

Customers are responsible for return shipping costs unless the item is damaged, defective, or shipped incorrectly.

Refunds

Once your return is received and inspected, we will notify you regarding the status of your refund. Approved refunds will be issued to the original payment method within 5-10 business days.

Contact Us

For return requests, please contact us at: sales@ionoiq.com