FAQ

How long does shipping take?

Orders are typically processed within 1-3 business days. Most deliveries arrive within 5-12 business days, depending on your location.

Do you provide tracking information?

Yes. Once your order ships, you'll receive a tracking number via email so you can monitor its progress.

What is your return policy?

We offer a 30-day return policy on eligible items. Products must be unused, in their original packaging, and returned in their original condition.

What if my item arrives damaged or defective?

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. We'll arrange a replacement or refund.

How do I start a return?

Simply contact our support team with your order number and reason for the return. We'll provide return instructions.

Are payments secure?

Absolutely. We use secure payment processing and encryption technology to help protect your personal and payment information.

Can I cancel or modify my order?

If your order has not yet been processed, we may be able to cancel or modify it. Please contact us as soon as possible after placing your order.

Do you ship internationally?

We currently ship to select countries. Shipping availability will be displayed during checkout.

What if my package is delayed?

Shipping times are estimates and may occasionally be affected by carrier delays, weather, or customs processing. If your order is significantly delayed, contact us and we'll be happy to help.

How can I contact Ionoiq?

You can reach our support team anytime at contact@ionoiq.com and we'll respond as quickly as possible.